Moz Knowledge Base/Feature Requests/Moz Feature Requests

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Is there a way I could add another user to access my PRO account?

Droidman86
suggested this on June 16, 2011, 6:35 AM

My co-worker and I are working together on our company's SEO. The only problem is that he will need access to SEOmoz Pro account, however I do not want to share my pass and login. Is there a way to add multiple users to have access to the PRO account? I just need access to 1 more person.

 

Thank you!

 

Comments latest first

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ThompsonPaul

For what it's worth, I did hear directly from Sarah Bird (CEO) at MozCon that at lest some sort of multi-user account system was in active beta test. I didn't get a chance to find out any specific details about exactly how feature-rich the new accounts might be, but it's more direct progress than I've heard in the couple of years I've been trying to push this too. I didn't hear any target date mentioned either, but I wasn' tthere for the whole conversation.

Unfortunately, Moz has done a terrible job communicating about this desperately needed feature, and maybe they're afraid to mention anything again until they have a solid delivery date, given all the vague promises they've missed on this over the years. 

I'm with Joost - gradually fallen away from using the tools as they're just not usable for me for multiple clients when it means the clients' data is inaccessible to them, and locked into my account. (No way I can give them access that would also allow 'em to see other clients' data).

C'mon Moz - we need a definitive answer to when you're going to deliver this, and a guarantee that you'll stick to the delivery date. This is too mission-critical to keep fluffing off. All the nice fancy new additions to the Moz Analytics tools are all well & good, but they're useless to me when I am discouraged from using them for clients due to lock-in. (I push very strongly that clients not allow their vendors to own & control their data e.g. Analytics, so I can't very well renege on that with their critical SEO data.)

Yea, I'm also seriously disappointed that four! years on, this essential functionality is still in limbo.

Paul

July 27, 2015, 10:28 AM
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JoostvanVught

Seriously guys... I put in my 2 cents in this thread 2,5 years ago... In the meantime I've started using Moz less and less over the years in favor of a combination of Majestic + Positionly. The Moz analysis in the SERPs via the Moz Bar is still a nice gimmick, but to be honest I'm not all that sure that I'll be sticking around for much longer. Not trying to "troll" you guys here, just giving you some honest competitive market feedback.

In any case, the last update from Chris_at_Moz was in January, so I've kinda given up hope about seeing this feature any time soon...

July 27, 2015, 7:26 AM
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linkcorp

+1 on this feature also.

July 27, 2015, 7:05 AM
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Bob_van_Biezen

This feature gets my vote, I got a prospect who's asking for this very specificly. Kinda getting stucked here since they now want access to our whole account... Since I can't give him that (Don't want to damage our customers' trust), it would be a shame if we lost the bidding.

June 3, 2015, 4:55 AM
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4lycia
I work for a security company and separate user accounts is kind of a big deal for us. Can we have an update? Is this just dropped now?
June 2, 2015, 4:49 PM
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Shareef

Does Rand aware about this?? I think that 4 years is quite enough for "planning" stage... 

June 2, 2015, 2:01 PM
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IsaCleanse

This seriously shouldn't take this long. 4 years to essentially add someone to a reporting suite. 

Stop thinking about your profits and start looking after your customers already.

 

March 13, 2015, 6:52 PM
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jpdvogue

We just signed up for Moz Pro, paid annually, and this feature is critical to us renewing next year. Hope it gets done!

March 13, 2015, 1:57 PM
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pixelboy

Let's pop this feature back up in your backlog guys. Really helpful. Thanks.

March 11, 2015, 2:19 AM
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Mattes

June 16, 2011

March 10, 2015, 4:56 AM
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E_Jameson

SUPER excited for this feature. Would love to take part in any beta you may have for it. 

The value added to the service you offer with Multi-Seat is astronomical to say the least. Simply briliant. 

March 9, 2015, 12:15 PM
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Chris_at_Moz
Moz

I hear you all.   I can say that it is actively on the product roadmap for development.  We know there is significant demand for this feature and that it will bring true value to our customers.  Given the history on this thread, I don't want to promise a date unless we're 100% certain of the exact launch window.  I can say that it is currently our #1 Moz-level development initiative outside of the improvements we're continuing to make to our individual products.

I'll update this forum when I have more information on timing.  Thanks again for your patience!

January 6, 2015, 5:05 PM
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mfrgolfgti

Hi, reading this thread and the one on the Q&A (http://moz.com/community/q/can-you-create-additional-users-for-moz-...) this appears to be the most requested feature, one which we also need. But sadly the progress doesn't look like it's happening any time soon. Are there any updates on delivery? From both threads the Moz posts are indicating that development has only just started....

January 6, 2015, 1:33 AM
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Peteypablo69

I need this ASAP. Moz you would rule if you implemented these changes? Do we have a ETA on the update? Pete

December 15, 2014, 7:27 AM
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Jackie Immel
Moz
Hello,
We talk about customer research in a few ways - depending on what stage we are at in a project. For multi-seat, we are in the final stage of design, and our development teams are readying to dive into this project. Our customer needs at this point are to validate the final designs and architecture. Thanks to the feedback in this thread, we have a clear idea of the customer needs with this feature. 
Also, I apologize to those you volunteered via email and didn't receive a response from me. Chris and I had a miscommunication, I thought I was simply collecting names until we were ready to start our feedback loops to finalize designs (which should be in a few weeks). I'm sorry about missing the expectation. 
Jackie
October 16, 2014, 11:09 AM
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radiometer

Hi IsaCleanse, that does not sound promising. Researching customer needs? That is not exactly what "interested users to aid with validation testing" should be about, promised by Chris_at_Moz a few weeks ago. I have a huge account with MOZ, but looking elsewhere now. Any recommendations?

October 16, 2014, 12:36 AM
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anavarro

Email sent for beta-testing, c'mon guys this thread is almost 4? years old. It's been the most voted feature request from 2011. Discouraging and disappointing. At the moment I'm looking for a tool with similar functionalities but having this multi-seat. IMHO this is a must for agencies, anyone could recommend me another tool?

October 16, 2014, 12:34 AM
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IsaCleanse

I received a reply to my follow up email which was nothing short of a massive anticlimax. Jackie mentioned they are currently in "the beginning stages of planning and researching the customer needs"

 

I would have thought that was pretty obvious by now. Doesn't sound like this is happening any time soon

October 16, 2014, 12:10 AM
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radiometer

Jackie, "it's wonderful to have an active and passionate community of marketers out there"??  I just wish you could at least reply to our e-mails. Anyone else we can reach out to? This topic has been discussed for years and years without the slightest "passion" from MOZ it seems. Truly dissapointed I am.

October 15, 2014, 11:40 PM
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Jackie Immel
Moz

Hello! Thanks to everyone who expressed interest in helping out, it's wonderful to have an active and passionate community of marketers out there. I am compiling a list of everyone who emailed (it's still open if anyone still wants to jump on board), and will be in touch soon!

Cheers!

Jackie

October 15, 2014, 11:11 AM
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IsaCleanse

Thanks for your response Chris, I emailed Jackie 2 weeks ago when you initially responded but no reply - is there anyone else that can help here?

October 15, 2014, 5:07 AM
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Chris_at_Moz
Moz

I understand your frustration regarding the fact that this issue has been around for a while.  We could have been better at handling the messaging on this feature in the past and are learning from our mistakes.

 I will reiterate that it is actively on the product roadmap for development and has recently gained in priority.  In fact, we are looking for some interested users to aid with validation testing.  Anyone interested in signing up to assist, please email Jackie@moz.com with the subject line "Multi-Seat User" and you'll get on the list of potential contacts to assist us with making sure we nail the implementation.

 I'll update this forum when I have more information on timing.  Thanks for your patience!

September 30, 2014, 10:56 AM
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IsaCleanse

Well - is there an ETA when this feature will be available?

This thread was started over 3 years ago..

 

September 28, 2014, 1:27 AM
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SamWeber
Moz

Hi crowddialog14,

Just a heads up, I edited your original question to remove the account email address. This thread is primarily to discuss multi-seat access to Moz Pro. It sounds like you're having issues that are more related to account set up. For this, I'd recommend sending a ticket into Support so we can take a look at the problem for you. Thanks!

August 4, 2014, 12:44 PM
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crowddialog14

Hi Chris 

i am on a Pro Test account and tried to add our Facebook and Twitter profiles to the campain. however there is no way to add them in the campain setting ( screenshot attached ) - any help would be appreciated ! 

August 1, 2014, 5:30 AM
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Chris_at_Moz
Moz

While I can't deny that this has been a very delayed feature, I can assure you that we are 100% focused on meeting customer needs.  We've had a consistent stream of higher priorities that we felt have been a larger value-add to customers that has pushed the implementation date.  I can assure you it is not an issue of believing revenue will be negatively impacted.  If anything, its the opposite.  To your point about people getting frustrated with their subscription due to this issue and potentially cancelling...we view this feature to be a solid addition to our overall value proposition that will keep customers happy and engaged with our service for even longer.

July 21, 2014, 10:29 AM
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Weiss Research

IMHO MOZ will keep this open for as long as they can. Providing multi-user access will directly impact their revenue (up to the point where everyone gets the point and cancel). I am signed up to receive alerts and I am amazed on how long they've managed to postpone this.

July 21, 2014, 10:00 AM
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Chris_at_Moz
Moz

Thanks for all the great feedback!  I know it may be a bit frustrating as this issue has been around for a while.  We know this feature is very important to all of our members, whether in-house or agency.  It is actively on the roadmap for development.  I'll update this forum when I have more information on timing.  Thanks for your patience!

July 21, 2014, 9:45 AM
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MichaelPro

I have to say not being able to set up multiple account access with permissions is a real drawback...  When? I don't want to share the company credit card details with the person I am sharing the work with. 2 separate things... Please sort out.

July 3, 2014, 7:51 AM
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MichaelPro

I have to say not being able to set up multiple account access with permissions is a real drawback...  When? I don't want to share the company credit card details with the person I am sharing the work with. 2 separate things... Please sort out.

July 3, 2014, 7:51 AM
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garrettkite

Any update yet? I keep reading that it's just around the corner, but are we talking a few weeks, months?

Thanks!

June 14, 2014, 12:39 PM
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mediagiant

Agreed. Unlimited users, role controls, and the ability to add multiple emails to reports would be IDEAL. 

June 13, 2014, 10:37 AM
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Kevin_P

Ditto. Love the community and the great information that Moz offers, but this is a big hurdle when explaining the value of Moz Pro to a client. The problem I've experienced in particular is connecting social accounts, analytics, and webmaster tools on the client's behalf; it requires a lot of coordination and access to get up and running.

June 5, 2014, 1:40 PM
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portsmouth

When we get ranking reports it's really irritating for the CEO to have to forward emails when Moz could easily implement the feature to send to more than one email recipient. Since this thread was started in August 31st 2011 I'm not holding my breath. It's not that technically difficult so I'd imagine there's politics involved.

 

May 22, 2014, 4:33 AM
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RUNNERagency

I keep checking this thread in hopes of seeing a resolution. None yet. :( We use MOZ in our agency and it's silly to only be able to log in on one machine at a time across five employees working on the same accounts. Wah.

May 8, 2014, 4:39 PM
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Chris_at_Moz
Moz

There have been a few mentions of dates on this topic in the community forum.  Unfortunately, other company priorities have kept pushing out the development of this feature further than originally envisioned.  I won't give a specific date, but I can tell you that we realize this is a high priority for a large portion of our users, and therefore for Moz as well.  I've taken on this issue personally, to deliver the best resolution for this customer need.  Let me know if you have any specific questions.

April 28, 2014, 2:32 PM
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GRX

Any update on this? 

April 28, 2014, 1:07 AM
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Danarchism

Hi 

Just throwing in my 10 pennies worth , i need this feature yesterday :)

Preferably allowing different sub users with various levels of admin access (a bit like Google Analytics offers) 

This is going to be crucial feature moving forward

All Very Best

Dan

March 19, 2014, 7:31 AM
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joseph.chambers

I had a post here CTRL+F October 07, 2013 09:10 PM which summarized everything to that point. 

March 6, 2014, 5:49 PM
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trevogre

@ColleenThiel 

When I think about your service I look at the basic barriers to entry. I think those need to be eliminated and you need to redefine who your users are. You also need to decide if you are pro agency, or direct to consumer. I find those to be mutually exclusive at times. At the very least you need a robust admin system that allows for association of admins to accounts and migration of accounts. You need so way to start up a single campaign for a client with costs that are just for that client. And if you are going to be agency centric like you are now. I think you have to help those agencies by passing along revenue from individual clients rather than having a bulk discount viewable by all. 

Thing about it from a small web designers perspective. They want to add every one of their websites to your service, and they want to charge a single fee to the client. If that fee is marked up and they are sending people to moz to push your tool as the one they use, than everyone knows the pricing. So there is a tension. Better you market direct to clients but have an affiliate program. That provides revenue for the seo contractor. This wouldn't be a lot of revenue, but should be enough that it justifies the time to do all the basics of checking the tool every month and reporting to clients to drive more usage. 

If I were you I would also try and tool your service so that an agency can sign up and setup every one of their clients for free. Not with running campaigns, but campaigns that are already configured to run and can be toggled on and off. Reducing the friction. Then a person like me could go in and send a branded email from your system to start collecting monthly payments for the service and be up and running. 

The system as you have it right I think does answer the question. "How do we get all seo's to use our tool as the default tool". 

I'm personally in a trial, and I believe I will be picking up the basic service monthly for a single client to start, but I'm going to have to work very hard to grow the business for myself and subsequently jump to higher tier plans. I would really like to see the situation improve for me. And I think that you could find yourself with much more growth by streamlining the customer intake. 

I can tell you that If I could setup non-running campaigns for free that I would have already setup every one of my websites in preparation for trying to sell the service. And if there were branded sales tools looped in I'd probably push a button to send them out and get my clients signed up. 

I'm near Seattle so if you want me to come in and help you redesign things I'm happy to help :).

March 6, 2014, 5:09 PM
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ColleenThiel
Moz

@trevogre

 

Thanks for you feedback! Perfect timing! The multi-seat / multi-login conversation is heating up around here again, and I am super interested to understand how our community perceive multi-seat and what features would be valuable.  

In the current scope (which we are currently reviewing) we would definitely allow:

  • 1 user to have relationship with many accounts
  • 1 account to have many users

The campaign relationship is something we haven't worked through yet and the current scope has them still associated to an account - you definitely had some interesting thoughts, and I really appreciate it! Also on the pricing front, we are always receptive to pricing feedback.  

February 26, 2014, 4:00 PM
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trevogre

I think that this feature should come with some redefinition of the pricing. This product is priced for multiple campaign users. Which is nice because it makes it agency centric. But it has tiers that don't match the way that you add clients. So it requires too much evaluation of how you are going to execute. This is a problem for moz because it slows revenue growth when people can confront the issue incrementally.

The first thing that should happen is that users should be decoupled from accounts. So that you can be a user with a one to many relationship with accounts. And campaigns should be decoupled from accounts so that they can move between accounts. I'm sure that has been said before.

But what that should lead to is free user accounts. And paid campaigns that have a single campaign price.

In order to keep it agency centric you could start an affiliate program so that when a given user starts an account but the payee is a 3rd party that it credits the creator as an affiliate and their branding is shown. So the more accounts a user creates that pay moz the greater the affiliate revenue.

You should also eliminate the weird arbitrary keyword pricing. Just have a per campaign limit with a cost for adding keyword blocks.



 

February 26, 2014, 3:05 PM
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ColleenThiel
Moz

@DynamoWeb - we are still looking at this as a feature we want to tackle in 2014.  There is a comment toward the top of the thread from January  giving a little more information.

Cheers! Colleen

 

February 10, 2014, 12:40 PM
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Dynamo Web

Is This feature available now ? it has been 3 years since the last update

February 10, 2014, 12:25 PM
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Max Lynam

@Colleen - thanks for fast reply and update - it really is very appreciated  :)

.. look forward to this coming out.  As soon as the per campaign access is enabled, we'll start loading on campaigns ... sure we'll be onto the premium+ in no time .... 
 .... but, unfortunate thing is, we can't enable that until this functionality is available.

I am hoping that we can add client and staff per-campaign ... but am a little worried about restrictions that may be placed on how we can grant access ... one suggestion seems for only being able to add one other person per Moz subscription ... and if you have an account with 25, 50, 100+ campaigns ... you really need more than just two logins per subscription ... almost makes all the work not quite worth while.
Hopefully it isn't just two logins per subscription that we've been spending all this time waiting for:
https://www.evernote.com/shard/s203/sh/61f04d3d-0ffc-4c85-9749-ce4a...

Looking forward to a moz-ingly good 2014, where we can become close friends with Moz   :)

January 3, 2014, 3:26 AM
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ColleenThiel
Moz

@Max Lynam - I couldn't agree more with you! I know it has been frustrating waiting so long for this almost basic functionality.  To let you know we are currently working on laying the backend ground work to get this done soon.  I don't want to promise a date, because I realize how frustrating that has become, that said we are currently working on this and really hope to have something in the first part of this year. 

To respond to your requirements

Step 1 (just do it now)

            Put in place a VERY basic invite to campaign function ... the person would have full access to the campaign – in scope for 2014

Step 2

            Implement access level profiles, administered by the account owner (the one paying the bill) – in scope for 2014

            The access levels would still be based around campaigns (account owner level is for account owner)
 – in scope for 2014

            Campaigns would be able to be allocated to categories (managed by account owner) > we are looking at different models on how to allocate permission level.  We are still working out how this would work. 

            The account owner would be able to invite a person to manage particular categories ("all except selected" would also be an option) > See above

            More than one person can manage a category, but category managers can only be added/removed by the account owner > See above

            A category manager would be able to manage access and invitations for all campaigns in a category
 > See above

            In the profile manager, each "view" in the campaign screen would have an option of view or edit privileges > See above

            Child functions of the campaigns (like report, email, etc) would also have view or edit privileges (inherited if not specified) > See above

            Each user who is invited to a campaign can be allocated > See above 

 

I hope that helps.  Once we have some of the backend changes done and we really start working on this I hope I can give a clear target date for when you might see this role out. 

 

January 2, 2014, 2:44 PM
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Max Lynam

I have been avoiding a Moz subscription for around two years because this functionality is not in Moz ... although it's been promised NUMEROUS times.

I know I'm not the only one in this boat and Moz may have earned hundreds of thousands of dollars more, if they just implemented this super easy feature ... what has gone into the planning that makes this so complex and difficult??  Not sure, but this seems nuts - come on guys and gals @Moz ... what's up?

Looking at this feature on other similar platforms, it really is super easy to do.

Step 1 (just do it now)

  • Put in place a VERY basic invite to campaign function ... the person would have full access to the campaign

Step 2

  • Implement access level profiles, administered by the account owner (the one paying the bill)
  • The access levels would still be based around campaigns (account owner level is for account owner)

  • Campaigns would be able to be allocated to categories (managed by account owner)
  • The account owner would be able to invite a person to manage particular categories ("all except selected" would also be an option)
  • More than one person can manage a category, but category managers can only be added/removed by the account owner
  • A category manager would be able to manage access and invitations for all campaigns in a category

  • In the profile manager, each "view" in the campaign screen would have an option of view or edit privileges
  • Child functions of the campaigns (like report, email, etc) would also have view or edit privileges (inherited if not specified).
  • Each user who is invited to a campaign can be allocated
  • If you are a manager of the category for a campaign, you have full edit privileges

How you want to build into the profiles/account is fairly irrelevant - as we're really only looking at campaign management here.  People could use an external account, or their current Moz account to login ... perhaps a little dashboard linking to their "roles" when they login under their personal Moz account?  When it comes to campaign management, it doesn't really matter for stage1 ... you can still login to forums, etc with your personal Moz account.

Step1 >> Personally, I think easiest way for NOW ... is to just invite people to a campaign, each campaign has it's own URL ... so it is campaign specific access for now ;)

 

SO .... just to be able to invite someone to login to a campaign ... surely this could have been done back in 2012 when first promised ... can we at least get something this basic setup now ????  Let me at least invite a client manager/client into their campaign ??

January 2, 2014, 2:16 PM
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ColleenThiel
Moz

To follow on Adam's post, here is what we are looking at scope wise for Q1 of next year

  • Allow multi-seat usage across Moz analytics, OSE and QA
  • User access across all campaigns.  Campaign -specific access will be launched in a later version
  • Create a multi-seat navigation
  • Manager emails at the user level
  • Manage billing information
  • Add / Manage / Remove users from an account
November 22, 2013, 2:35 PM
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umar khayam

Come on Moz in this day and age we need this feature 

November 21, 2013, 6:15 AM
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Adam Feldstein
SEOmoz

Sorry for the lack of updates. Given where we are now, this is unlikely to be complete until Q1. This work is predicated on us completing a rewrite of our authentication system, which we will be finishing up in Q4.

For more information, I'm going to introduce you all to Colleen, who is the product manager on this product and will be able to provide more consistent updates on progress. She will follow up very soon with the planned scope of the first release.

November 14, 2013, 11:22 AM
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joseph.chambers

Adam, re your last comment about a month ago: "We will continue to provide updates weekly." - can you give some kind of update! Thanks for your time.

November 13, 2013, 3:39 PM
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Ross Minney

Any word on when this is likely to be implemented? 

Are you able to comment on the scope of the feature set in the first release?

November 6, 2013, 3:28 AM
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Adam Feldstein
SEOmoz

Update: we've narrowed down the scope of the first release of this feature and have a good feel for the remaining work. There is still some deeper investigation and costing to be done before we can provide an estimate on completion. We will continue to provide updates weekly. The next should include a look at what we expect to be included in the first version of the feature and an estimate on timeframe.

October 14, 2013, 9:18 PM
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Adam Feldstein
SEOmoz

Hey all,

I had hoped to have more definitive information today, but there is still more technical evaluation left to be done in determining the full body of work to integrate the new auth system across all of our tools and products. I will continue to make updates here. Next one on Monday.

October 9, 2013, 8:43 PM
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Adam Feldstein
SEOmoz

@Joseph, thanks for taking the time to surface these from the thread. I will verify which of these will be part of a first release. 

As for sharing launch dates, one of the topics for Wednesday's meeting will be how we can be more transparent (and accurate) about plans and progress.  The primary cause for delay of this feature has been a dependency and delays in getting Moz Analytics out the door. More on that to come...

October 7, 2013, 9:29 PM
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joseph.chambers

@Adam Feldstein please let us know what planned for V1-> as well. For example here are some interesting points in this entire thread.

  1. I think there should be a Master/Company account with Personal accounts.
  2. Permissions - add/remove keywords, add/remove competitors. 
  3. allow multiple recipients to get notification emails.
  4. Mozpoints should be associated with your Personal account that can attach to 1 Main account at a time.
    That way if I spend years on the forums acquiring points and leave my current position, I don't lost my points and my Personal Account and effectively my identity in the community.
  5. ability to grant and transfer administrative ownership of an account.
  6. If I have a personal non-pro account and 3 agencies/clients adds me to their pro campaign - i should still post under my personal non pro account and see only the profiles they assign me to.
  7. Non Pro account has access to pro tools because he's under the umbrella of a company(s) profile.

Finally I think we should get a realistic timeline not another "with a possible Q* release" - something firm on whats done - whats left - and timeline for each phase and whats planned and even a cool video on the http://devblog.moz.com would be nice.

October 7, 2013, 9:10 PM
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Adam Feldstein
SEOmoz

We hear you and understand your frustration. A team has been working on this, and a good portion of the back-end work to support this has been completed. We have a meeting on Wednesday to assess the work that remains and when we can commit to finishing it. We will send an update to this thread then. 

October 7, 2013, 8:41 PM
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Filip Matous

https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests < this issue is top of the list by a big stretch.

What's going on, Moz? Bunch of paying customers requesting a change for over 2 years?

October 7, 2013, 1:09 AM
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Christopher Glaeser

@radiometer, I too would love to have multi-user access.

October 7, 2013, 1:02 AM
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radiometer

@Christopher Currently I've used up all my campaign/website slots in the PRO version. As all current and each additional campaign/website needs an assigned SEO-manager, I'm hesitant to upgrade until MOZ supports this feature. Sharing credentials is not an option, as we can't let others access account info. Sending out automatic reports on weekly/monthly basis works fine, but we need to engage local managers even more.

October 7, 2013, 12:57 AM
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Ross Minney

This is getting a bit ridiculous. This is a very easy feature to implement - it baffles me that it has not been implemented by now (as promised).

October 7, 2013, 12:40 AM
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Christopher Glaeser

radiometer, estimated release dates have been posted in the past.  Why would a new estimate affect your decision to upgrade?

October 7, 2013, 12:31 AM
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radiometer

Thread started more than two years ago. Currently considering upgrading from my Pro account as I need more sites and campaigns added. This is definately a show stopper for me. Please respond with an ETA.

October 6, 2013, 11:20 PM
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Laurean Vincent

I'm still waiting too!

October 5, 2013, 9:24 AM
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Christopher Glaeser

Q1 2014 is approaching.  Time to push back the release date. :)

October 3, 2013, 9:10 PM
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anavarro

2 yeas later, this feature is not implemented, yes, definitely it's been a while...

October 3, 2013, 8:06 AM
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radiometer

Desperately need this multi-user feature as I have several campaigns running, and I need the local seo manager to access his campaign and stats.

Bo, Radiometer.

September 17, 2013, 2:01 AM
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Karen_Semyan
Moz
Hi Christopher-- 
 
This one's definitely on the front burner!  It's been in development since early summer, and our teams are working hard to complete it in Q4.
That said,  our timeline for release has been pushed back a bit, to Q1 of 2014. That's because our development team has been focused on fine-tuning the new Moz app and systems to ensure features like multiple logins work seamlessly. (If you haven't checked out the Moz Analytics beta, log in and take it for a spin!) 

Apologies, once again, for the delay. And let me just say that all of us at Moz appreciate your patience as we work hard to get you logins!

 
Cheers,
Karen
September 10, 2013, 1:42 PM
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Christopher Glaeser

What is the current outlook for multi-user login?  Any progress being made or is this still on the back burner?

Best,
Christopher

August 22, 2013, 10:51 AM
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EnglishtownSEO

Hi, I was just about to sign up for PRO account, but there is one thing that holds me back: Multi-tenancy. 

We are multinational team in different offices, and I'm really looking for solution to multi-tenancy.

Is there any deadline for that project/feature?

Thanks,

Marcin

August 12, 2013, 4:21 AM
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Herman Versteegt

Please make this a priority! With multiple users pro plus and elite would be really interesting. 

August 2, 2013, 4:17 AM
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joseph.chambers

Build this into Moz Analytics!

August 1, 2013, 8:08 PM
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Ross Minney

Hello,

I too look forward to seeing multi-user access introduced. This would be mean allot to us from a scalability perspective.

Thanks

July 4, 2013, 7:57 AM
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Karen Semyan
SEOmoz

Hi Filip--

This feature is still on deck for Q3. That said, I have to tell you that providing client read-only access is not on the radar for our first release at this point. I had mentioned that in the above thread to make sure I was being super clear (see Nov. 9 + 12, and Jan. 28), so I'm hoping it isn't bad news for you (or us!) that this feature isn't part of the V1 release. It's a high pri 2, however. 

Now that we've got our beta product in the wild and our new Moz brand update behind us, I'll be revisiting this project again, armed with this additional detail. I'm collecting all feedback on this to help with prioritization, so your upvote on this feature counts, for sure. 

 

Thanks, 

Karen

June 11, 2013, 3:16 PM
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Filip Matous

Hi Karen, how's the user access coming - what date we looking at? I just want the ability for a client to be able to access just their account, not other accounts.

Thanks,

Filip 

June 11, 2013, 7:01 AM
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Karen Semyan
SEOmoz

Hi Weiss Research,

I definitely understand your frustration, and want to thank you for hanging with us and waiting for this. I posted an update about this feature on March 15, and I'm happy to say that status is accurate -- we're on track for shipping a multiple-logins option in Q2 to Q3. We'll also have more information for you in a few weeks; we're about ship a major release that will hopefully bring you a lot of other valuable updates and features for your PRO subscription.

If you are willing, I'd love to talk to you (and anyone who is interested!) about your specific needs, so we can understand better why you need this feature. 

Please email me personally at karen@seomoz.org, and I will follow up with you from there.

Thanks,

Karen

May 2, 2013, 9:07 AM
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Weiss Research

2 years later and this basic feature is still described as planned. Thinking about cancelling account.

April 30, 2013, 11:12 AM
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Karen Semyan
SEOmoz

Hi there,

I'm the product manager for the multi-seat feature, and I can say it's on deck for development in Q2, with a possible Q2 to Q3 release. We are in the process of planning for a number of big releases in the coming months, and we definitely feel the priority of this. It is top of the list for all of us here at Moz. This feature is dependent on some architectural work on our systems to support it, and we are finishing up coding and testing that in April and May. 

We'd like to thank you all again for holding tight for this, and for continuing to stress how important it is!

Cheers,

Karen

March 25, 2013, 7:52 AM
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Saveology Home Services

Hello All,

 

Soooo need this feature. We have a lot of people working on our team and don't want all to have access to edit campaigns and make account changes, etc. An ETA on the launch of this feature would be nice (sometime soon preferably)

March 21, 2013, 10:45 AM
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qgairsoft

+1

March 4, 2013, 6:04 AM
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BritishCouncil

Dear SEOmoz,  it's going to be over two years since I first requested this feature to customer service and a little less since this thread was created. While I understand that this feature request may not be a priority for SEOmoz, well considering the length of time we've been waiting, I think it'd be fair to give us a estimated date when we can realistically expect multi-user access as a functional feature?  

February 13, 2013, 5:40 AM
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Karen Semyan
SEOmoz

Hi there--

We're still aiming to release this feature in Q2, JoostvanVught. Just to reiterate what I described above, our first release will include two user types: An admin role that can manage the account and users, and users that have access to all campaigns. So Q2 won't include the ability to assign a user to a specific campaign. That's on our list as a next priority, though. Thank you for your patience on this!

Karen

 

January 28, 2013, 3:33 PM
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JoostvanVught

Mh 2 cents about the possibiity to add multiple users with role/rights based access to tools & projects?

I have recently hired a guy to help with backlink analysis & linkbuilding for 1 project. Hence I would like to let him use the paid Open Site Explorer and perhaps give him access to 1 specific project (keyword rankings, etc) without opening the other projects.

Holding my breath until Q2 2013 :-)

January 25, 2013, 9:27 PM
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akhlis

Any updates on this feature request? 

This is a very important feature for every SEO tool :>

January 25, 2013, 6:03 AM
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locassa

I've just moved to SEOMoz from RavenTools and this feature is really important for me.... +1

December 31, 2012, 6:17 AM
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RUM New Relic

+1

December 6, 2012, 3:24 PM
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triveraseo

Yes, I would love multi-user also. Thats all, Thanks!

Jess not Trivera :)

December 3, 2012, 1:12 PM
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carralon

Please please guys, we need multiuser support on this tool. I wish I could give much more wider use to your tool within the organisation where I work, but unfortunately without having multiuser access to campaigns, it's difficult. 

Best 

david

November 20, 2012, 7:55 AM
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Espsko

Definate dealbreaker for us - not only that this feature is missing but to see how long it has taken you guys to implement since the feature request was put in (and a lot of users expressed their need / want for this feature). Doesn't exactly give me confidence with regards to the timeframe and effectiveness on future development of new features. In my opinion this is a basic feature for ANY business tool and something that should've been in there from day one.

November 20, 2012, 7:09 AM
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Karen Semyan
SEOmoz

Hi Alec, and thanks for mentioning that. We haven't forgotten about this important request; we have client access on our roadmap for a second release. Based on customer feedback overall, we've prioritized adding multiple users slightly higher to make sure people can log in separately and securely. Next up is client access!

Again, we understand and appreciate your patience as we implement this feature. We're absolutely doing the best we can to make this top priority for you all!

Cheers,

Karen

November 12, 2012, 10:20 AM
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BusinessWebpageLtd

Hello,

I'd like to re-state what I was looking for from this request. I use my Pro account to monitor 3rd party websites that I run SEO campaigns for.

 

I'd like to be able to give my client access to ALL the reports relating to their domain, but no admin or billing control. The emailable PDF reports are simple insufficient because there is incomplete detail and no drill down/history.

I must say that it seems to take a rather long time to get even the smallest feature added in this way. This subject was raised a year and a half ago.

Regards

Alec

November 10, 2012, 9:22 AM
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Karen Semyan
SEOmoz

Hi everyone,

Thanks again for your feedback and opinions! I'm the product manager driving this project, and yes, it's very actively in the planning stages. 

First, a quick announcement: As of today, you can can now add a second billing address to your invoices. Just go to https://www.seomoz.org/users/my --> Billing to copy a second email address on your billing emails. This is one of the bigger requests from customers on this topic, and we hope some of you find it useful.

This leads to the request of adding multiple users to a single account: 

We're actively working very hard to define this feature in a way that works across our application and tools. It's at the top of our feature list right now. This is a complex development project with many moving parts--thanks for pointing out some of the issues, Blueprint Marketing! For that reason, we are taking the time to make sure it's effective and secure for you to use. 

I can tell you that for our V1 release, we'll focus on two user types: An admin role that can manage the account and users, and users that have access to all campaigns. Our current release timeline is Q2 2013.

I'll update this thread when we are further along with development! And again, I really appreciate your patience as we dig in to building multiple users into your subscriptions. 

 

Cheers,

Karen

 

 

 

November 9, 2012, 12:10 PM
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thinkswift

I strongly agree, the ability to add other team members to the account is crucial.. Especially for agencies that have teams of folks handling different tasks. You can always limit the amount of users depending on the type of plan and allow restricted access to certain global account & billing settings.

Will this ever get 'planned'? Ive read somewhere it was scheduled for this year, whats the holdup?

October 23, 2012, 9:17 PM
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BlueprintMarketing

• Sorry if I sounded like the bad guy but another however now that I've had a chance to read some of the problems with more sleep then I apologize for not paying more attention before I spoke. I still believe you should not buy one Seomoz subscription for a bunch of people to use its wrong. Regardless my reason for posting messages Adam stated he was thinking of something like Google docs but with more control a link you could kill off or set a time that allows a certain amount of downloads and/or time to elapse before the link no longer works. I used a product called share file right now and it does all the things I just listed. As far as allowing another person who has a Pro account transfer your workload to that is something I support however how would you deal with the increased list of campaigns? in my mind if you are a based user Pro you would have to open up the campaign to use the campaign coming into your account. Also keep in mind guys if you allow too much sharing people will unfortunately take advantage if they have used most of their resources a will trade them with their friend or colleague if they are to simply login and trade the sources like that some people as you know don't even use the campaign tool others maxing out instantly. So give seomoz a break they provide a fantastic service to all of us and this is far more complex than it sounds. I don't think the idea of someone plugging into what should be in your account and only your account then using your credit card is something moz should have to change anything to prevent you should not being allowing people in your account S I realize that they can sign you up for more campaigns but honestly who's to blame if they do that. I feel the allow quite a bit of sharing the idea of the tool from not mistaken is not for everyone you know that needs search engine optimization tools to have a way of accessing your account what would you do if you are in the Q&A form and somebody said something offensive then who is to blame? if you can keep making up accounts you could theoretically have 2 accounts for yourself then say no that was my evil friend was parted ways with that said that nasty thing or you could honestly offer people use of this application or money I know it sounds crazy and most of you are very very honest I'm not doubting that or trying to imply or anything like that. However I have run 3 corporations and I can tell you one thing if there is a way people can steal and feel anonymous they don't assimilate it to stealing so my interest in saying what I'm saying and knowing it's probably not popular is either not want to see this community destroyed. Yes you should be able to trade campaigns no you should not have separate logins in as it is a team account that would have to be made separately it would definitely cost more because you're asking for something that could prevent people from signing up you would have to have an administrator of your group or pair that would be responsible for both of you or you are simply each thrown out if one person does something wrong. I'm only saying this because I don't believe everyone here is looking at the entire picture they think it's a matter of adding some code and calling it a day. You want to protect this company so the fact that they're even entertain the idea should make you very happy. I'm sorry I sound like a jerk I am not a promise I just don't want to see this community destroyed. 

October 18, 2012, 11:29 PM
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BlueprintMarketing

 guys nobody has access to your credit card information have you tried to locate your credit card info. It does not show you the numbers it shows the last 4 I too feel that it would be a nice addition however to be 100% honest it's not what SEOMoz even allow us if you look at their terms of service. I'm not saying that you have a right to share the knowledge however if you're going use seomoz that much like that and the reports aren't sufficient you need to buy another account in my opinion.

October 18, 2012, 11:07 PM
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Adam Feldstein
SEOmoz

Thanks Alec,

That level of fine-grained control would not be included in a 'phase 1' of this feature, but that is where we want to get to. Another option for this sort of access would be something like what Google docs does with their doc sharing. In this scenario a customer could share an auto-generated, complex and unique URL that can access a specific HTML version of a report. Optionally, this URL could expire after some period of time. This would be on a report-by-report basis, so it doesn't quite achieve the same thing.

Alternatively, the SEOmoz custom reports system can be used to send clients custom PDF report updates on regular intervals (weekly, monthly, etc.). This is, perhaps, less tidy, but achieves a similar goal. There are still a few missing reports from this system, but we are working to get those in place in the coming months. 

September 10, 2012, 9:04 AM
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BusinessWebpageLtd

There does seem to be a view different ideas about how this might work. 

My wish, is that I could add a user for a client to be able to view any of the reports for a specific campaign within my pro account. I would not want them to have any admin access to the account - or be able to access details of any of the other campaign within the account.

-Alec

September 10, 2012, 1:28 AM
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Adam Feldstein
SEOmoz

Tmprod, this goes hand in hand with our thinking with regard to multi-access accounts and the ability to grant and transfer administrative ownership of an account. We are approaching this one carefully, as there are a lot of corner cases and privacy risks involved with account access and delegation features. 

We had some good planning discussions around this last week. I hope to have more information soon about when some of this functionality will be available.

September 9, 2012, 12:45 PM
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Tmprod

I think that it's important to be able to push a campaign to another user.  For example, we're an agency and are taking over SEO from another agency that uses SEOMoz.  We should be able to push the campaign from one account to another so that we don't lose historical data. :/

September 5, 2012, 1:57 PM
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Adam Feldstein
SEOmoz

Thanks again, everyone, for helping emphasize the need for this functionality. We are looking to see if there are ways to pull this time frame in, but there are some dependencies we still need to work through. I'll keep this thread posted.

September 2, 2012, 2:35 PM